Privacy Policy

Copia Scientific ("Copia Scientific," "we," "us," or "our") is committed to protecting the privacy and security of the information entrusted to us. This Privacy Policy explains how we collect, use, disclose, store, and safeguard personal information obtained through our website located at https://www.copiasci.com/ ("Website"), as well as through related communications, products, and services that reference this Privacy Policy.

This Privacy Policy applies to individuals who visit our Website, request information, communicate with our team, purchase products or services, subscribe to our communications, or otherwise interact with Copia Scientific through digital or business channels.

Our Website and services are intended primarily for business and professional use by laboratories, research institutions, healthcare organizations, universities, biotechnology companies, pharmaceutical organizations, government agencies, distributors, and other commercial entities. Accordingly, the information we collect generally relates to individuals acting in a professional or business capacity.

This Privacy Policy describes:

• The types of information we collect.
• How we use and protect that information.
• When we may share information with third parties.
• The choices and rights available regarding personal information.
• How to contact us with questions or privacy requests.

This Privacy Policy applies only to information collected by Copia Scientific. It does not apply to websites, products, or services operated by third parties, even where those websites or services are linked from our Website. Visitors are encouraged to review the privacy policies of any third-party websites before providing personal information.

By accessing or using our Website, submitting information through our online forms, or otherwise interacting with Copia Scientific, you acknowledge that you have read and understand this Privacy Policy. Where required by applicable law, we will obtain your consent before collecting or processing personal information for specific purposes.

1. Information We Collect

The information we collect depends on how you interact with Copia Scientific. We collect information directly from you, automatically through your use of our Website, and, where appropriate, from trusted third-party sources.

Information You Provide

You may voluntarily provide personal information when you:

• Contact us through our Website.
• Request a quotation or product information.
• Submit a sales, service, or support inquiry.
• Request a consultation or product demonstration.
• Subscribe to newsletters or other communications.
• Register for webinars, events, or educational resources.
• Submit employment applications.
• Communicate with us by email, telephone, or other business channels.

Depending on the nature of your interaction, we may collect information such as:

• Name
• Company or organization name
• Job title
• Business email address
• Telephone number
• Mailing or business address
• Country or region
• Laboratory or organizational information
• Product or service interests
• Purchase requirements
• Equipment specifications
• Communications and correspondence
• Any additional information you voluntarily choose to provide

Providing personal information is voluntary; however, certain information may be necessary for us to respond to inquiries, prepare quotations, provide requested services, or fulfill contractual obligations.

Business and Transaction Information

When you request quotations, purchase products, schedule services, or otherwise establish a business relationship with Copia Scientific, we may collect information necessary to support those activities.

This information may include:

• Billing and shipping information
• Purchase order details
• Product selections
• Transaction records
• Delivery information
• Customer service history
• Technical support communications
• Service scheduling information
• Warranty or maintenance records
• Payment confirmations received from payment processing providers

Payment card information is generally processed by authorized third-party payment providers. Copia Scientific does not intentionally store complete payment card information on its systems unless required for a legitimate business purpose and handled in accordance with applicable security standards.

Information Collected Automatically

When you visit our Website, certain information may be collected automatically through your browser, device, or similar technologies.

This information may include:

• IP address
• Browser type and version
• Operating system
• Device type
• Language preferences
• Approximate geographic location
• Referring website
• Date and time of visits
• Pages viewed
• Time spent on pages
• Navigation patterns
• Search terms used on the Website
• Website performance data
• Error reports and diagnostic information

This information helps us understand how visitors use our Website, improve performance, maintain security, troubleshoot technical issues, and enhance the overall user experience.

Information From Third Parties

We may also receive information from trusted third-party sources, including business partners, event organizers, publicly available professional directories, marketing partners, or service providers that assist us in operating our business.

Where appropriate, we may combine information obtained from third parties with information collected directly from you to improve our communications, better understand customer needs, and provide more relevant products or services.

Sensitive Information

Our Website is not intended to collect sensitive personal information such as government-issued identification numbers, financial account credentials, biometric information, or health information.

Please do not submit sensitive personal information through our Website unless specifically requested by Copia Scientific through an appropriate and secure process.

3. How We Use Your Information

Copia Scientific uses personal information to operate our business, provide requested products and services, improve our Website, and maintain strong relationships with our customers and business partners.

Depending on your interaction with us, we may use personal information to:

• Respond to inquiries and requests for information.
• Prepare and provide quotations.
• Process orders and fulfill contractual obligations.
• Coordinate product delivery, installation, and service activities.
• Provide customer service and technical support.
• Schedule consultations, demonstrations, and training sessions.
• Manage ongoing business relationships.
• Communicate regarding products, services, events, and educational resources.
• Improve our Website, products, and customer experience.
• Analyze Website performance and visitor engagement.
• Monitor and maintain Website security.
• Detect and prevent fraud, misuse, or unauthorized activity.
• Comply with legal, regulatory, accounting, and contractual obligations.
• Protect our legal rights and business interests.
• Conduct internal reporting, research, analytics, and business planning.

Where permitted by applicable law, we may also use your contact information to send newsletters, product updates, event invitations, educational content, and other marketing communications that may be relevant to your professional interests.

You may opt out of marketing communications at any time by following the unsubscribe instructions included within our communications or by contacting us directly. Even if you opt out of promotional communications, we may continue to send transactional or service-related communications necessary to fulfill existing business relationships or legal obligations.

Where applicable privacy laws require a legal basis for processing personal information, Copia Scientific may process information based on one or more of the following:

• Your consent.
• Performance of a contract or pre-contractual request.
• Compliance with legal obligations.
• Protection of legitimate business interests.
• Protection or establishment of legal rights.

We may also aggregate or anonymize information so that it no longer identifies any individual. Aggregated or de-identified information may be used for analytics, operational improvements, market research, reporting, and other lawful business purposes.

4. Cookies and Cookie Consent

Like many commercial websites, Copia Scientific uses cookies and similar technologies to improve Website functionality, enhance user experience, analyze Website performance, and support our business operations.

Cookies are small text files stored on your device that enable websites to recognize your browser, remember preferences, and collect information about how visitors interact with online content.

Types of Cookies We Use

Depending on the features available on our Website, we may use the following categories of cookies:

Essential Cookies

These cookies are necessary for the Website to function properly. They support core functionality such as page navigation, security, session management, and user preference settings. Because these cookies are required for basic Website operation, they generally cannot be disabled through our Website.

Functional Cookies

Functional cookies remember user preferences and settings, helping provide a more personalized browsing experience.

Performance and Analytics Cookies

These cookies help us understand how visitors use our Website by collecting information about page visits, navigation patterns, session duration, and other usage statistics. This information is used to improve Website performance, usability, and content.

Advertising and Marketing Cookies

Where applicable, these cookies help measure the effectiveness of marketing campaigns and improve the relevance of communications delivered to visitors. These cookies will only be used where permitted under applicable law.

Cookie Consent

Where required by applicable privacy laws, visitors will be presented with a cookie consent banner or preference center upon visiting our Website. This tool allows visitors to accept, reject, or customize their preferences for non-essential cookies.

Visitors may also manage cookie preferences through their browser settings. Please note that disabling certain cookies may affect the functionality or availability of some Website features.

We may update the cookies used on our Website from time to time as our technology, services, and legal obligations evolve. Any material changes to our cookie practices will be reflected in this Privacy Policy or, where appropriate, through our cookie consent tools.

5. How We Share Information

Copia Scientific respects the confidentiality of your personal information and does not sell or rent personal information to third parties for their independent marketing purposes.

We may share personal information with trusted third parties where necessary to operate our business, provide requested products or services, fulfill contractual obligations, comply with legal requirements, or protect our legitimate business interests.

These third parties may include:

• Service providers that assist with website hosting, maintenance, security, data storage, and information technology support.
• Customer relationship management and communication platforms used to manage customer interactions and respond to inquiries.
• Marketing and email service providers that help us distribute newsletters, product announcements, and educational communications where permitted by law.
• Shipping, logistics, and fulfillment providers involved in delivering products or coordinating services.
• Payment processing providers responsible for securely processing financial transactions.
• Professional advisors, including legal, accounting, auditing, insurance, and consulting professionals.
• Government agencies, regulatory authorities, law enforcement agencies, or other parties where disclosure is required or permitted by applicable law.

We may also share personal information with our affiliates, subsidiaries, or related business units when necessary to provide products, technical support, laboratory services, workflow integration, scientific consulting, or other legitimate business functions.

Where third-party service providers process information on our behalf, they are expected to use the information only for the purposes for which it was provided and to implement appropriate safeguards to protect its confidentiality and security.

We may disclose personal information where we believe, in good faith, that disclosure is necessary to:

• Comply with applicable laws, regulations, legal processes, or governmental requests.
• Enforce our agreements, policies, or contractual rights.
• Protect the rights, property, or safety of Copia Scientific, our customers, employees, business partners, or the public.
• Investigate or prevent fraud, security incidents, unauthorized access, or other unlawful activities.

In the event of a merger, acquisition, corporate reorganization, financing, sale of assets, bankruptcy proceeding, or other business transaction, personal information may be transferred as part of the transaction, subject to applicable legal requirements and appropriate confidentiality protections.

We may also use or disclose aggregated or de-identified information that does not reasonably identify an individual for research, reporting, analytics, product development, operational improvements, or other lawful business purposes.

6. Data Security and Retention

Copia Scientific maintains reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, misuse, or destruction.

Our security measures are designed to support the confidentiality, integrity, and availability of the information we collect and may include secure hosting environments, access controls, authentication procedures, network monitoring, encryption where appropriate, routine software updates, employee training, and other commercially reasonable security practices.

Although we take reasonable precautions to protect personal information, no method of electronic transmission or data storage can be guaranteed to be completely secure. As a result, Copia Scientific cannot guarantee the absolute security of information transmitted through the Internet or stored within electronic systems.

Individuals are encouraged to take appropriate precautions to protect their own information, including maintaining secure devices, protecting account credentials where applicable, and exercising caution when transmitting information electronically.

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing requested products or services, maintaining customer relationships, complying with legal or regulatory obligations, resolving disputes, enforcing agreements, maintaining business records, and protecting our legitimate business interests.

The length of time personal information is retained depends on factors such as the nature of the information, applicable legal requirements, contractual obligations, operational needs, and industry recordkeeping standards.

When personal information is no longer required for these purposes, we will take reasonable steps to securely delete, anonymize, or otherwise dispose of the information in accordance with applicable laws and our internal retention practices.

7. Your Privacy Rights

Depending on your location and the privacy laws applicable to your personal information, you may have certain rights regarding the collection, use, and processing of your personal information.

Subject to applicable legal requirements, you may have the right to:

• Request access to the personal information we maintain about you.
• Request correction of inaccurate or incomplete personal information.
• Request deletion of personal information, subject to applicable legal exceptions.
• Request restrictions on certain processing activities.
• Object to certain processing of personal information.
• Withdraw consent where processing is based on consent.
• Request a copy of certain personal information in a portable format where required by law.
• Opt out of receiving marketing or promotional communications.
• Request additional information regarding our privacy practices.

If you wish to exercise any applicable privacy rights, please contact us using the contact information provided at the end of this Privacy Policy.

To protect personal information and prevent unauthorized disclosures, we may request information necessary to verify your identity before responding to a privacy request.

Depending on the nature of the request and applicable legal requirements, there may be circumstances in which we are unable to fulfill all or part of a request. For example, we may retain certain information where required to comply with legal obligations, complete transactions, maintain business records, detect or prevent fraud, resolve disputes, protect our legal rights, or comply with other lawful business purposes.

8. Third-Party Websites and Services

Our Website may contain links to third-party websites, applications, products, services, or other online resources that are provided for your convenience or additional information. These third-party websites and services operate independently of Copia Scientific and maintain their own privacy policies, terms of use, and security practices.

Copia Scientific does not own, control, or endorse these third-party websites and is not responsible for their content, privacy practices, or the manner in which they collect, use, disclose, or protect personal information. Accessing any third-party website through links provided on our Website is at your own discretion and risk.

We encourage you to review the privacy policies and terms of use of any third-party website or service before providing personal information or engaging in any transactions.

Our Website may also incorporate services or functionality provided by third parties, such as embedded content, communication tools, mapping services, social media integrations, or analytics technologies. These providers may collect information in accordance with their own privacy practices, which are governed by their respective policies rather than this Privacy Policy.

9. Changes to this Privacy Policy

Copia Scientific may update this Privacy Policy from time to time to reflect changes in our business operations, Website functionality, legal requirements, industry standards, or privacy practices.

When material changes are made, we will revise the "Last Updated" date displayed at the beginning of this Privacy Policy. Where required by applicable law, we may also provide additional notice through our Website or other appropriate communication channels before such changes become effective.

We encourage visitors to review this Privacy Policy periodically to remain informed about how we collect, use, and protect personal information.

Your continued use of our Website after any updates become effective constitutes your acknowledgment of the revised Privacy Policy to the extent permitted by applicable law.

10. Contact Information

If you have any questions, comments, or concerns regarding this Privacy Policy or our privacy practices, or if you wish to exercise any applicable privacy rights, please contact us using the information below:

Copia Scientific
245 Constitution Drive
Taunton, MA 02780
United States
Phone: (877) 267-4272
Email: [email protected]
Website: https://www.copiasci.com/

We will make reasonable efforts to respond to privacy-related inquiries and requests in accordance with applicable laws and within any timeframes required by those laws.