Copia Scientific is seeking an experienced Customer Operations & Purchasing Coordinator to support customer service, purchasing, and accounting functions at our Taunton, MA office. This is a full-time, in-office position and requires someone local who can be relied on to keep orders, purchasing, and back-office operations running smoothly.

This role is best suited for someone who has already worked in an operations-heavy environment and understands the importance of accuracy, follow-through, and clear communication.

What You’ll Do

Accounting & Administrative Support

• Assist the accounting team with invoice processing and PO-to-invoice matching
• Support accounts payable and accounts receivable activities
• Maintain accurate records for audits and financial reviews
• Assist with month-end and year-end administrative tasks as needed

Customer Service & Order Support

• Act as a primary point of contact for customers regarding order status, shipping updates, and routine inquiries
• Accurately enter and manage sales orders, service orders, and RMAs in the ERP system
• Coordinate with Sales, Service, and Operations teams to meet customer commitments
• Prepare and send order confirmations, invoices, and shipping documentation
• Resolve routine customer issues efficiently and professionally

Purchasing & Vendor Coordination

• Create and manage purchase orders for equipment, parts, and consumables
• Communicate with vendors to confirm pricing, lead times, and delivery schedules
• Track inbound shipments and follow up on delays or discrepancies
• Maintain organized vendor and purchasing records
• Support inventory coordination and backorder resolution

What We’re Looking For

• 3–5+ years of experience in customer service, operations, purchasing, or administrative support
• Strong attention to detail—accuracy matters
• Strong communication skills
• Experience working with ERP systems (Odoo is a plus, not required)
• Comfortable managing multiple priorities without constant supervision
• Clear written and verbal communication skills
• Proficient in Microsoft Office (Excel, Outlook, Word)
• College degree in Business or Finance

Preferred Background

• Experience in life sciences, lab equipment, manufacturing, or distribution environments
• Familiarity with purchasing workflows and vendor management
• Basic understanding of accounting processes (AP/AR)

Important Details

• Location: Taunton, MA
• Schedule: Full-time, in-office
• Remote/Hybrid: Not available
• Local candidates only – must live within reasonable commuting distance

Why Copia Scientific

• Stable company in the life sciences and laboratory equipment space
• Hands-on role with real responsibility and impact
• Straightforward work environment—no corporate fluff
• Team-oriented culture with clear expectations