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Deirdre Russell

Regional Manager, Service Solutions - Copia Scientific   


Deirdre Russell is an analytical and strategic, customer-focused professional with over 28 years of experience driving long-term business success. She specializes in identifying opportunities to enhance operations, leveraging customer data and internal insights to develop high-quality, impactful solutions.

Deirdre is highly skilled at collaborating across teams to lead key initiatives, improve sales processes, and support sustainable business growth. Her areas of expertise include customer care, account management, integrations, negotiation, forecasting, service sales training, and continuous improvement, making her a trusted contributor to customer-centric and performance-driven organizations.

    Years of Experience

​      26+ years

   Professional Profile Links

             LinkedIn


     Previous Roles / Notable Work


  • Copia Scientific - Regional Manager, Service Solutions Aug 2023 - Present 
  • Molecular Devices - Global Commercial Optimization Manager - Aug 2015 - Jul 2021, Senior Sales Specialist Service - Jan 2012 - Dec 2015 · 4 yrs 
  • PerkinElmer Health Sciences - Service Contract Sales - Jul 2004 - Feb 2012, Account Manager / Reagent Sales - Jul 2003 - Jun 2004, Customer Support Specialist - Jun 2000 - Jun 2003



     Areas of Expertise


  • Customer Insight
  • Process Optimization
  • Account Management
  • Project Management
  • Process Improvement
  • Product Marketing
  • Integration
  • Customer Satisfaction
  • Customer Service
  • Product Launch
  • Cross-functional Team Leadership
  • Negotiation
  • Sales Process
  • Competitive Analysis
  • Sales Operations
  • Strategic Planning
  • Product Management
  • Sales Management
  • Leadership
  • Market Development
  • Strategy
  • Selling
  • Biopharmaceuticals
  • Drug Discovery
  • Validation
  • Molecular Biology
  • R&D
  • Laboratory Automation
  • Life Sciences